Booking Terms & Conditions

 

General

  1. The contract is made between the owners of the cottage and yourself, the party leader named on the holiday confirmation form.
  2. The confirmation form shows the period of rental and the composition of your party including any pets. Any changes must be approved by the owners.
  3. The house is made available to guests exclusively for private holiday use.
  4. All visitors have a duty of care during their stay. We ask everyone to take good care of the property and to show consideration to neighbours and other residents.

Booking and payment

  1. When taking a provisional booking we hold the requested dates for five days or other agreed time pending receipt of your deposit or full payment.
  2. The amount of deposit payable is advised at the time of booking, usually 50% of the holiday price or 100% for bookings made less than eight weeks in advance.
  3. We charge £25 per pet booked in your party. This will be added to the price of your holiday.
  4. We will send a formal booking confirmation on receipt of the deposit payment.
  5. The balance of your holiday rental becomes due eight weeks before your arrival date. A reminder will be sent beforehand. Failure to pay within two weeks will be treated as a cancellation with no refund payable.
  6. We reserve the right to decline any booking but will not discriminate unreasonably or unlawfully.

Payment options are:

  1. bank transfer via internet or telephone banking.
  2. personal cheque drawn on a UK bank (payable to M. Harrison)
  3. Paypal. Payment by Paypal is subject to a 3% surcharge (payment to michellelouiseh18@gmail.com)

Cancellation and curtailment

  1. Your deposit payment is non-returnable if you cancel the holiday for any reason.
  2. We may consider refunding other rental payments at our discretion providing the cottage is re-let. If unable to re-let we are under no obligation to make any rebate.
  3. In the event of your holiday being cancelled or delayed by ourselves – which would only happen in unavoidable circumstances – you will be offered a full refund of any rental payments. We do not accept liability for other costs such as travel or alternative accommodation.
  4. To protect against the above circumstances you are strongly recommended to take out holiday cancellation and curtailment insurance with a specialist insurer.

Care of the Property

  1. Guests are expected to take good care of the buildings, contents, fixtures, fittings and keys. At the end of the rental period they will be yielded in clean and tidy condition in the same state of repair as they were found.
  2. All sensible precautions must be taken against unauthorised entry, drain blockages, fire and other hazards. Smoking indoors is prohibited.
  3. As party leader you are liable for user damage, losses and breakages arising from your stay. In the event of an issue requiring immediate attention please contact the cottage owner as soon as possible.
  4. We do not usually make a charge for very minor accidental damage or fair wear and tear. However, we reserve the right to charge for making good any damage or loss or cleaning over and above what would reasonably be expected.
  5. In the event of a significant maintenance problem we will do everything reasonably possible to arrange prompt repair. However, liability cannot be accepted for events beyond our control; for example the breakdown of appliances, failure of plumbing or heating systems, interruption of utilities etc
  6. Guests use the property entirely at their own risk. No responsibility is accepted by the owner for injury, loss or damage to visitors or their belongings except where we are negligent. We therefore strongly advise you to obtain suitable travel insurance.
  7. Dogs must not be allowed on furniture, including beds. They must not be left unaccompanied in the house or allowed to create a nuisance. All traces of their stay are to be removed.
  8. We have the right to inspect the property at any reasonable time and to terminate a holiday prematurely, without recompense, for improper or inconsiderate use or other unacceptable conduct.

Vacating the Property

  1. Unless otherwise agreed, your party will vacate by 10:00am on the scheduled departure day. This allows us time to prepare for the next guests.
  2. Please lock the house on leaving and leave the key in the key safe using the same code as at the beginning of your holiday.

Complaints

  1. Any complaints about the cottage or its facilities should be raised at the time with us. We can only attend to a problem if we aware of it. Complaints made after the end of your stay will not be considered unless they were raised during your actual stay.

 

Please do leave comments/reviews in the guest book, on hoseasons.com or holidaylettings.co.uk